Let’s get you moving again.
Contact Sportfolios support
Describe what you were trying to do, the error message and your app version. Order references are helpful for purchase questions. Never send passwords, player PINs, payment-card details or Apple verification codes.
diego@rodriguez-web.deOpening your gallery
Use the gallery or player link your photographer sent you. If it requires a password or player PIN, ask your photographer for it separately. An expired or revoked link needs a new invitation; creating a Sportfolios account does not bypass gallery protection.
Purchased photos and missing downloads
Sign in with the same Sportfolios account used for the purchase and open Account → Purchased photos. Include your order reference and the purchase date when contacting support. Do not purchase again just because a download is missing. Gallery access, purchase verification and the download period are separate checks.
Uploads and processing
Keep the app open while uploading. If an upload is interrupted, reopen its gallery and upload queue to check progress or retry. Do not delete the app or its data while it holds originals that have not finished uploading. Photo recognition is optional and separate from preparing gallery previews.
Your profile and account deletion
Open Account to edit your name and profile photo, verify your email or reset your password. Delete account requires a security confirmation. A workspace owner may need to resolve other members or open paid print orders first. If deletion is blocked, contact support with the displayed reason; never send your password.
A photograph or privacy concern
Use Report gallery content in the customer gallery or contact us with the gallery link and a description of the concern. Tell us whether the request concerns your account or the photographer’s content. Avoid emailing originals or sensitive personal information unless support specifically requests it through an appropriate channel.